Reference

Privacy Policy for your livetaiwan account

Our Privacy Policy explains how livetaiwan handles the account, device and wallet records created when you open an account or enter the lobby.

Account dataWallet recordsCookie choicesAccess depends on local law

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How wallet records fit this policy

livetaiwan Service availability depends on jurisdiction. Users are responsible for checking local law before access.

We use account details to create your login, complete phone verification and protect access to your personal area. When you choose DANA, OVO, GoPay or QRIS, we may receive payment status, reference numbers and related timestamps so we can match a transaction to your account without

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asking for your wallet password. Bank transfer and virtual account records can include a bank reference, amount and settlement status; they do not give us direct control of your BCA, BRI, Mandiri or BNI account. Device and connection data may help us detect unusual login activity,
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keep sessions working on mobile, and investigate a missing receipt. We apply this Privacy Policy to the data needed for these purposes, retain it only as long as operational or legal needs require, and restrict access to authorised service functions. Access and eligibility depends on local
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law, and this policy does not change those requirements.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

ACCOUNT HELP PATH

Where to ask about your personal data

A clear contact route helps when a Privacy Policy question is tied to a real account event. Use the support path shown inside your account for login, phone verification or wallet-status concerns, and include the relevant receipt or reference without sending a wallet password. If you contact us before opening an account, use the contact route displayed on livetaiwan and tell us which data request you need.

Team online

Policy questions

Ask how we collect, use or retain account data through the support route displayed on our site. We may request enough account detail to locate your record, but never your wallet password.

Account correction

If your phone detail or account record is inaccurate, contact us from the account support area. We can explain the verification step needed before changing information tied to access.

Receipt checks

For DANA, OVO, GoPay, QRIS or bank-transfer records, include the transaction reference and date. We use those details to trace status while limiting exposure of unrelated account data.

CONTROLLED ACCESS

Account security across your devices

Privacy works best when the account path and the data path are easy to understand. We connect phone verification, session controls and payment references to the account that created them, while keeping…

Account records

We may handle your phone detail, login events, verification outcome and account preferences to provide access and identify suspicious activity. We use these records for account operations rather than asking for unnecessary wallet credentials.

Cookie settings

Cookies and similar device storage can remember session choices and help pages load correctly. Your browser controls can limit them, although changing settings may affect login continuity or saved preferences.

Payment references

DANA, OVO, GoPay, QRIS, bank transfer and virtual account activity can create reference data, timestamps and status results. We use these records to reconcile your account without controlling your external wallet.

Device protection

We may record device type, browser details and connection signals when you log in from mobile or desktop. These signals help us identify unusual sessions and protect the account after phone verification.

Retention approach

We keep personal data only for the period needed to provide account services, resolve payment questions, maintain security records or meet applicable legal duties. When it is no longer needed, we remove or restrict it.

Change requests

You can ask us to access, correct or clarify personal data through the support route shown on the site. We may verify your identity first so another person cannot alter your account record.

Privacy Policy questions Indonesian users ask

These answers cover the Privacy Policy points most relevant when you open an account from Indonesia. They explain account access, wallet records, device data and the practical route for requesting a correction or clarification from us.

The Privacy Policy covers account details, phone verification, login activity, device signals, cookies and payment references connected with DANA, OVO, GoPay, QRIS, bank transfer or virtual account use.

No. The policy concerns transaction references, status results and timestamps needed to match activity to your account. We do not need your DANA or OVO wallet password to check a receipt.

Device and browser signals help maintain a working mobile session, recognise unusual login behaviour and protect your account after phone verification. They may be collected on both desktop and mobile access.

Use the support route displayed on the site and describe the account record you want corrected. We may ask for an identity check before changing phone details or other access-related data.

We retain personal data for the time needed for account operation, security, payment-status questions or applicable legal duties. The period can differ by record type, and unnecessary data is removed or restricted.

Yes. Send an access request through the listed contact route, using enough account detail for us to locate your record. We may verify your identity before explaining the data connected with your account.

It applies to the personal data handled through the Indonesia account path, while access and eligibility depends on local law. The policy does not replace any local requirement that may apply to you.

Privacy Policy for your livetaiwan account

Where to ask about your personal data

Policy questions

Account correction

Receipt checks

Account security across your devices

Account records

Cookie settings

Payment references

Device protection

Retention approach

Change requests

Privacy Policy questions Indonesian users ask

01 What does the livetaiwan Privacy Policy cover?

02 Does the Privacy Policy store my DANA or OVO password?

03 Why does livetaiwan collect device and browser data?

04 How can I request a correction under this Privacy Policy?

05 How long does livetaiwan keep personal data?

06 Can I ask what data livetaiwan holds about me?

07 Does this Privacy Policy apply to access from Indonesia?

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